Privacy Policy

1. Overview

Win Senior No. 594 Pty Ltd (ABN 99 698 061 979, ACN 698 061 979) is committed to protecting the privacy of the individuals we serve. This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following kinds of personal information:

Contact details — name, email address, phone number and postal address.
Health information — medical history, care needs, medications and other information relevant to providing aged care and support services.
Government identifiers — Medicare number, My Aged Care reference number or other identifiers where required for service delivery.
Communication records — emails, phone call notes and correspondence you send to ceo@winsenior594pty.site.
Website usage data — pages visited, browser type and device information collected via cookies and similar technologies.

3. How We Collect Information

We collect personal information directly from you or your authorised representative through:

Enquiry and intake forms (online, paper or over the phone).
Email correspondence with ceo@winsenior594pty.site.
Care assessments and service planning meetings.
Automated analytics when you visit this website (see section 6 on Cookies).

4. Why We Collect, Use and Disclose Information

We use your personal information for the following purposes:

To assess your care needs and deliver appropriate aged care and support services.
To communicate with you, your family and your authorised representatives.
To comply with legal and regulatory obligations under Australian law.
To improve our services, train our staff and manage our business operations.
To respond to enquiries and feedback sent to ceo@winsenior594pty.site.

We will only disclose your personal information to third parties where you have given consent, where it is required by law, or where it is necessary for the provision of services (e.g. sharing relevant health information with medical practitioners or allied health professionals involved in your care). We do not sell personal information to third parties.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include secure servers, encrypted databases, access controls and staff training on privacy obligations. Information is stored securely within Australia.

6. Cookies and Website Tracking

This website may use cookies and similar tracking technologies to collect usage data and improve your browsing experience. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionality of the site.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request correction of any inaccurate information. To make a request, please contact us at ceo@winsenior594pty.site. We will respond within a reasonable period and in accordance with the APPs.

8. Making a Complaint

If you believe we have breached the Australian Privacy Principles, please contact us at ceo@winsenior594pty.site so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please contact:

Win Senior No. 594 Pty Ltd
Email: ceo@winsenior594pty.site
ABN 99 698 061 979 | ACN 698 061 979
Melbourne VIC 3000, Australia